Refund policy

Overview

Every creation we make is poured by hand in small batches using rare North American botanicals in our studio. Because each piece is made with care, we want you to feel completely delighted with your purchase. If something isn’t quite right, we’re here to help.

 

Returns

Unopened products may be returned within 14 days of delivery. First, reach out to us through Customer Care with a photo. Once your return is approved, we’ll provide simple instructions for sending the item back. After we receive and inspect the product(s), we’ll issue a refund to your original payment method and send a confirmation by email.

 

If something arrives damaged

Every creation is packed by hand with care, but transit can be unpredictable. If your creation arrives damaged or you’ve received the wrong item, reach out within 48 hours of delivery through Customer Care with a quick description and a photo, and we’ll make it right.

Please note that we’re unable to cover creations left outdoors in heat, cold, or rain for an extended period after delivery.

Because our creations are handmade from rare botanicals and ingredients, natural variations in texture, scent, or vessel character are part of their unique craftsmanship and are not considered defects. Lit candles or used creations cannot be returned.

 

Shipping and delivery issues

When placing an order and once your order ships, you’ll receive a tracking number so you can follow its journey. While we can’t take responsibility for parcels that are lost, stolen, or marked “delivered” by the carrier once they leave our hands, we’re always happy to help you open a claim with the postal service.

To make sure your order reaches you, please double-check your shipping address at checkout. Packages returned to us due to an incorrect address can be reshipped at the cost of return postage + new shipment fee.

 

Address Accuracy

Please ensure your shipping address is correct at checkout. We cannot reroute packages once they have shipped.

 

Packaging

Every creation you receive is packaged with care using protective materials chosen to keep them safe while minimizing environmental impact. Except for the delivery label, all packaging materials can safely be recycled.

 

Contact Us

For questions, concerns, or feedback, please reach out to us at: hi@opimae.co

We’re here to help, and we want every creation you receive from Opimae to feel like a small piece of the landscape it came from.